Privacy Policy

This Privacy Policy sets forth how we (PromoBrain, Inc.) collect, use, disclose, and otherwise process Personal Information in connection with our Services (the PromoBrain platform). By using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect data both as a part of providing services with our software platform, and via our public website, www.promobrain.ai. This information may come directly from merchants using our platform, website visitors, or visitors to merchant websites that are using the PromoBrain platform. See below for more information on the types of data that we collect.

1.1 Merchant Account Information

• Name
• Company name
• Email address
• Login credentials
• Payment information (processed by third-party providers)

1.2 Store & Product Data

To optimize discounts, we collect data you authorize us to access, such as:

• Product catalog information
• Inventory levels
• SKUs, variants, and product attributes, including price and cost of goods sold
• Historical sales data
• Order data, including anonymized customer identifier, order contents and volume, and discounts

We only access store data that is necessary to provide the Service.

1.3 Visitor Session Information

PromoBrain will collect information on each visitor to your public-facing ecommerce site, such as:

• IP address in anonymized form
• Referral domains and UTM fields
• Customer identifiers stored in cookies in anonymized form
• Device type
• Browser
• Visitor location data in aggregated or anonymized form

1.4 Cookies & Tracking

We use cookies and similar technologies to:

• Maintain sessions
• Improve platform performance
• Analyze usage patterns

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Analyze visitor behavior and generate personalized discounts
• Power machine learning models to optimize merchant discounts
• Report on discount performance
• Communicate with you regarding updates, support, or service announcements
• Process payments and billing
• Prevent fraud and maintain platform security

We do not sell your personal information.

3. How We Share Information

We may share information with:

3.1 Service Providers

Trusted third parties that help us operate the Service, including:

• Cloud hosting providers
• Payment processors
• Analytics platforms
• Customer support and communication tools

These providers only access data as necessary to perform services on our behalf.

3.2 Legal Reasons

We may disclose information if required by law, regulation, or legal process, or to protect the rights and safety of our users and company.

3.3 Aggregated & De-Identified Data

We may use or share aggregated, anonymized data for:

• Benchmark reports
• Platform insights
• Research and development

This data cannot be used to identify you or your customers.

4. Data Retention

We retain information as long as your account is active or as needed to provide the Service. We may retain certain information to comply with legal obligations or resolve disputes.

You may request deletion of your data at any time (see Section 8).

5. Data Security

We implement industry-standard security measures, including:

• Encryption at rest and in transit
• Access controls
• Regular security audits
• Monitoring for unauthorized access

No method of online transmission is 100% secure, but we take appropriate measures to protect your data.

7. Third-Party Integrations

Our platform integrates with ecommerce platforms (e.g., Shopify, BigCommerce, WooCommerce) and third-party tools. Your use of these integrations is subject to their respective privacy policies.

8. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Access your data
• Correct inaccurate information
• Request deletion
• Opt out of certain processing
• Request a copy of your data

To exercise any rights, contact us at: edouard.gheerbrant@promobrain.ai

9. Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through the Service.

11. Contact Us